The Challenge

Data security is a global problem costing billions of pounds every year, much of which could be dramatically reduced by spotting the early warning signs and taking appropriate preventative actions.

Training the staff of financial institutions effectively is integral in combating this ever expanding criminal enterprise.

Fraudulent acts such as these can have serious consequences for individuals who have entrusted firms with their personal data, including significant inconvenience and financial loss.

Our Approach

PlayGen’s work in the corporate sector includes introducing new employees, compliance and innovation management. We’ve developed playful solutions to increase employees’ engagement with complex issues, where seemingly simple decisions have profound effects on business performance and the bottom line.

TCC has worked closely with PlayGen and have been delighted with the results. PlayGen’s team are enthusiastic, creative and easy people to work with. The quality is high and the end result has even stimulated interest from the media including the BBC.

- Jill Wade - Director of Learning Solutions, The Consulting Consortium

What we did

We developed serious games for players to learn about data security, and how these issues can support financial crime.

Players are taken on a journey to experience how they can help prevent risks and ensure they understand their own responsibilities within a firm.

The simulation brings a James Bond 007 style espionage storyline to help communicate the principles of anti-money laundering and data security in an enjoyable format.

The benefits

  • Highlights the appropriate steps to take and the actions to safeguard the reputation of the players firm, thereby reducing risk, which can be high and costly.
  • Tracks and reports learner performance so users can be targeted for further education and support where needed.

Key Messages and Themes

  • Exploring issues such as identity theft, data loss, money laundering and investment.
  • Understanding the value of know the customer, dealing with customer due diligence, and the consequences of tipping off and failure to report.
  • Identifying and dealing with possible risks, and understanding the potential outcomes of fraudulent acts.
  • Understanding responsibilities, and learning how to safeguard the reputation of the firm.]

Outcomes

  • 5000+ users